After sales service
At Erbe, we provide service that truly embodies our core values - personal, efficient, accessible and global. Our commitment to excellence is evident in everything we do to provide the highest level of satisfaction for our customers.
Our values and after sales promise
When you choose our services and solutions, you can trust us to deliver on what we promise. We especially pride ourselves on the outstanding reliability of our products. Our after-sales services such as maintenance, service training and product enhancement via software updates ensure this sustained high level of reliability.
Patient and operator safety are our top priority. We adhere to stringent safety protocols and industry best practices to ensure that you are in safe hands when using our products. With our full manufacturers’ expertise, we perfectly tailor our after-sales services so our products always guarantee your safety.
We understand the significance of availability in clinical practice. Our commitment to availability not only applies to our products, which are designed to be ready, when you need them the most. It also applies to our highly trained sales and service force, that is always prepared to address your needs promptly when they arise.
You are not complete without a service partnership. With the completion of an individual customer service agreement, you not only minimise the risk of expensive down-times but also secure our own full manufacturer competence and efficiency in case of an emergency.
Reusable products are an indispensable part of the instrument portfolio many clinics. Our materials aim to provide optimal support for your reprocessing.
Find various training offers for technical employees or clinical engineers on our Academy Portal.
With the GTIN from GS1 we mark all products internationally unambiguously and uniformly. On the following page you can display the appropriate GTIN number for our products.
You require assistance with a technical problem or a list of spare parts, are interested in the Erbe Service Partnership, or would like to take part in a service training?
Then simply send us your inquiry or message. We will contact you as quickly as possible.
You can rean also reach the international Erbe service hotline from Monday to Thursday from 8 a.m. CET to 5:30 p.m. CET and on Fridays from 8 a.m. CET to 4 p.m. CET.